| Assistant Operation Manager Water Park Bahrain (Manama) | 668 - 13/05/2009 | |
| Organisation | ||
| Water Park in Bahrain | ||
| Job | ||
| IN2Hospitality is looking for candidates with experience in: 1.Be responsible for helping recruit and develop all posts directly reporting to this position. Eg 64 Lifeguards 4 Supervisors 24 front of house staff 2.Assist in finalizing the waterpark PSOP (Pool Safety Operating Procedures) covering; Water quality, NOP, EAP and any other relevant details. All in accordance with good practice and all relevant legislation. 3. Assist is finalizing all Front of House Procedures, including financial procedures as per MAF guidelines. 4. Develop a staff training program to reach high safety standards according to the UK HSE (In particular HSG179 & UK RLSS Lifeguard guidelines). 5. Develop a staff training program to reach high customer service standards, induction into the company and cultural awareness. 6. Organizing a schedule of emergency practices as stated in the EAP (Emergency Action Plan) pre operation and implementation once proven effective. 7. Develop the Rules & Regulations, Guest Behavior Guidelines and competency criteria for public use of the Waterpark 8. Assisting with the organization and implementation of a soft opening schedule of activities and events. 9. Assisting with the organization, set up and implementation of the opening event. 10. Preparing the water park for overall operational readiness to open and ensuring that the waterpark operates at all times within legislative, MAF and insurance requirements. 11. Undertaking acceptance inspections, preparing defects lists, assisting with testing and commissioning leading to Operator acceptance of the Waterpark 12. In conjunction with industry standards reviewing and adjusting of the Waterpark PSOP. 13. Creating and enforcing, reviewing and adjusting of all Front of House procedures including financial procedures as per MAF guidelines. 14. Implement the staff training program to reach high safety standards according to the UK HSE ( in particular HSG179 & UK RLSS Lifeguard ). 15. Follow world wide developments in Life Saving practices ( Lifeguarding, First Aid & CPR) and introduce the latest practices into the staff training program. 16. Undertake maintenance inspections, preparing defects lists, communications with maintenance team, ensuring uninterrupted operation of the Waterpark and a safe environment for guest and staff. 17. Preparing regular reports on key operational performance indicators such as water treatment parameters, in service training. 18. Manage and control the outsourced cleaning and security, including standards of hygiene, customer service skills, crisis handling and reviewing regular reports generated by contractors. 19. Identifying staffing levels and requirements, train staff in their duties, administer and schedule duty rosters and apply rules and regulations. Managing all staff schedules according to the business needs. 20. Hold regular meetings with staff and staff briefings to inform staff of ongoing operational issues, to identify problem areas, and seek solutions to resolve such issues and problems. 21. Direct responsibility for the performance of staff on a monthly/quarterly basis and compile and maintain accurate information per staff member relating to disciplinary and performance issues. 22.Assist the Operations Manager in the procurement of equipment by identifying requirements, sourcing options, determining pricing and availability, arranging delivery, clearing and accepting deliveries and placement of the acquisitions into operation. 23. Assist in preparing annual operating plan and budget for the Operations Department,undertaking cost-benefit analyses for possible amendments, replacement and additions. 24.Managing any evacuation process as specified in the EAP. Contacting, coordinating with any hospitals, ambulances, fire brigade regarding the situation. 25.Managing any guest complaints 26. To act as Duty Manager when so required. | ||
| Requirements | ||
| In2Hospitality is looking for candidates with several years experience on management level! - Female a must - due to ladies nights - A demonstrable passion for customer service and the quality of the guest experience. - An innovative mind with an eye for detail. - Personable with excellent people skills, proven leadership skills. - Fluent in English, a second language an advantage. | ||
| Offer | ||
| The client of IN2Hospitalityoffers candidates an expat contract for two years, housing, health insurance, an airplane ticket home once a year, etc. | ||
| Information about the job | ||
| Caroline van Riet Tel.: 020 - 416 02 70 E-mail: cvriet@in2hospitality.com | ||
| Information about application | ||
| IN2HOSPITALITY offers candidates a lifetime experience. | ||
| |
||
