| Dubai Spa Front Office Manager | ||
| Organisatie | ||
| Given the exclusive nature of this Spa, you will be working in an extremely efficient organisation. Emphasis is totally on guests / members wellbeing. Key words: hygiene, health, professional attendance, punctuality, personal appearance, adherence to relevant health & safety procedures. | ||
| Functie | ||
| You will be responsible for the day-to-day operation of all reception desks and telephone operators. These responsibilities involve: General • the overall effortless and seamless movement of members/ guests in and out of the facility, providing exceptional levels of guest service at all times (Ensure all members/ guest inquiries are dealt with in an efficient and professional manner at all times). • Have a complete knowledge of all Spa Resources facilities and services. • Be actively involved in the promotion of Spa Resources, promoting the wellness philosophy to all members/ guests. • Maintain client confidentiality and the highest degree of professional ethics at all times. • Liaise and report to the General Manager at all times for all operating criteria and staffing matters, logging accidents or illness in the daily logbook. • Ensure that the reception areas are fully stocked with marketing material at all times. • Report any shortage of materials or equipment, any damage of facilities or equipment to the General Manager. • Report Telephone or IT issues to the admin department immediately to protect the smooth running of communication lines within Spa Resources. • Update all relevant manuals and SOP’s as appropriate. Staff • Ensure all reception desk staffs are fully trained and attend refresher training in Gumnut procedures • Ensure all daily weekly and monthly business reports are prepared and submitted on time. • Attend meetings as per the requirements of the General Manager. • Deal with member/ guest complaints and try and resolve ASAP as per SOP to maintain the reputation of Spa Resources and advise the General Manager when appropriate. • Perform spot checks to ensure all reception desks and operators are operating in the same high standards. • Prepare staff schedules to ensure all reception desks and switch boards are sufficiently manned at all times. • Issue staff memo’s as required and approved by the General Manager. • Ensure all staffs follow the Grooming and Hygiene SOP and are presentable for members/guests. • Recruit and dismiss after approval from the General Manager in accordance with PASD/ company procedures. • Ensure all new receptionists and operators receive thorough introduction to Spa Resources standard. • Manage staff performance, attendance, appraisals, and retention through sound business management practices. • Evaluate, authorise and plan staff member’s vacation and public holidays ensuring to suit the best needs of the business considering peak times within the operation • Ensure all company administration forms e.g. sick leaves, vacation leave, and incidents reports are submitted in line with company procedures. • Be aware of staff moral, and counsel where necessary, record, report and always attempt to resolve grievances as quickly as possible. • Ensure all staff update daily logbook as necessary to maintain communication in the reception team. • Liaise with the training department regarding reception training requirements and plan accordingly • Act as Manager on Duty as per schedule and respond to emergency codes. • Ensure that the reception desks and switchboard office are well organised, clean and tidy at all times. • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Personal • Participate in training and personal development programs within the Spa Resources • Maintain a healthy physical and smart appearance to assist the promotion and sales of wellness services. • Maintain good working relationships with all your colleagues and other departments. • Familiarize yourself and reception staff with all Wafi Management and greet by formal name at all times. • Remain flexible and willing to respond to any changes in the department as dictated by the needs of the business. Co-operation to perform reasonable extended duties within the scope of the job as and when assigned, including redeployment to alternative departments/areas if required. • Ensure you read the company Employee Handbook, have a thorough understanding of and adhere to Spa rules and regulations, in particular all policies and procedures relating to employment contract and expectations, Hygiene, Health, Safety and Fire. • Comply with local legislation as required. • Perform any other related duties as determined necessary by management. | ||
| Eisen | ||
| • Evidently, knowledge and / or experience in a Spa organisation is a big advantage. • At least 3 years of experience as a Front Office Manager in a complexe organisation, preferrably in a 5* star environment • Educated in hospitality at HBO level | ||
| Aanbod | ||
| Apart from your salary you will receive 1 (one) return flight per year to your country of origin (based on passport), housing or housing allowance and health insurance. | ||
| Inlichtingen | ||
| Caroline van Riet Tel.: 020 - 416 02 70 E-mail: cvriet@in2hospitality.com | ||
| Sollicitatie | ||
| IN2HOSPITALITY | ||
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